Q: How much will it cost to clean my home?
Every house is different. All estimates are custom made to fit the needs of each client. Prices depend on the size of your house, number of bathrooms, how often you need your home cleaned, and if you need additional extra services. The best way to obtain an accurate estimate is to fill out our online estimate form.
Q: How often should I have my home or office cleaned?
We offer regular cleaning on a daily, weekly, bi-weekly and monthly basis. In addition, we are available for special one-time cleanings. These include move-in/move outs, deep cleanings and new post construction clean up. Our most popular visit is every two weeks, but we will schedule according to your needs.
Q: Do I need to prepare my home before the cleaning crew arrives?
In order for us to provide you with the best service in the most timely and cost effective manner, it would help if you straighten up any papers, toys, dishes, or clothes before our cleaners arrive. This will also help to avoid any misplacement of your personal belonging.
Q: Do I have to be home during the cleaning service?
That is your choice.
Most of our clients are not home during the cleaning service, but we also have clients who feel more comfortable being present.
Q: How do the cleaners get access to my house if I am not home?
Some clients let our cleaner(s) in before they leave for work. Many of our customers prefer to give us a copy of their key. We keep all of our customers’ keys safely locked in our office. Alarm systems can either be left off or you can give us entry/exit codes.
Q: Do you provide your own cleaning supplies?
Yes. We are equipped with our own eco-friendly cleaning supplies and equipment.
Some common brand names of products we use are Ecover, Seventh Generation, Bon Ami, Lifetree and Mrs Meyers. We use only microfiber cloths and vacuums with true HEPA filter.
Q: What should I do with my pets during the scheduled house cleaning?
Please advise us if you have any pets and provide any information regarding your pets that would be helpful for us to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, so our cleaners can clean your home better and more efficiently.
Q: How do I pay for my cleaning service?
All payments are due at the time cleaning services are rendered. For your convenience we accept most major credit cards, payable online through our website, cash and checks. If you plan on paying with a check and you are not going to be home at the time of cleaning, please leave the check on your kitchen counter made payable to Today’s Green Cleaning.
Q: Are you licensed, bonded and insured?
Yes. We are all of the above.
Q: How do I cancel or reschedule a cleaning service?
Please call us at least 24 hours in advance. If a proper notice is not given, we will have to charge a $25.00 cancellation fee.
Q: Am I required to sign a contract for the cleaning service?
No. We never require you to sign a contract – all we ask is that you read our terms of service so you have a full understanding of our company’s policy. We just ask you as a common courtesy to let us know as soon as possible when your plans or needs change.
Q: How can I obtain your Terms of service and other important information?
Every client is presented with our Terms of service and other important information. If you would like another copy, simply send us a message using our contact page to request forms.